Dear valued customer,
In order for us to continue providing our installation service we need to prevent as much contact as possible due to the Covid-19 virus.
Our mobile engineer will require the following:
- Vehicle must be provided in an outside space prior to arrival. This must be a location where the vehicle can be safely worked on.
- Our engineer will call / text when outside and the key must be left inside or next to the vehicle (in a plastic bag if raining)
- Once the engineer has completed his installation the vehicle will be locked & the key will he left in the original place. Our engineer will call / text the customer / key holder to explain the operation of the system and next steps required
- No signature will be required
It is unfortunate that we have to put these steps in place but with the severity of the situation we have a duty of care for customers and our engineers. It allows us to continue the service without major disruption.
If you have any questions please don’t hesitate to call us on: 0800-756-5100 or email: firstname.lastname@example.org